FAQ

CUSTOMER SERVICE
How do I contact you?
Our business hours are Monday-Friday 9-5 PST. Email us at info@shopwiksten.com, and we will get back to you as soon as possible during those hours.

SHIPPING
How will my order ship?
Orders are shipped by USPS, and you'll have the option at checkout to choose First Class, Priority, or Express.  

When will my order ship?
Once you've placed your order you'll receive a confirmation e-mail and then another e-mail when your order ships. All items ship within 1-2 business days unless otherwise stated in the item description. Exceptions are sometimes made for inclement weather etc.

How long will it take to receive my shipment?
Domestic packages will arrive in 1-2 days (Express), 1-3 days guaranteed (Priority), or 1-3 days estimated (First Class) after you receive the shipment notification email.  

What happens if I don't receive my package?
Wiksten is not responsible for lost or stolen packages. Please be careful typing your address and double check to make sure it's correct. If using PayPal, ensure that the address and e-mail address in your account are current. If you're worried that your package is missing, please contact us at info@shopwiksten.com

Do you ship internationally?
Yes, international packages are shipped in a USPS Priority Mail flat rate envelope.  You'll notice that international shipping is quite expensive, but our shipping price is just what the post office charges us.

RETURNS
What is your return policy?
No returns, all sales final.

SELLING PRODUCTS MADE FROM WIKSTEN PATTERNS
May I sell items I've made using Wiksten patterns?
No, Wiksten patterns are for personal use only.

DIGITAL PATTERNS
When and how will I receive my download?
After payment is complete you'll be able to download your pattern immediately from the order confirmation page. In addition, you'll automatically receive an email with a unique link to download the product. If you don't receive an email containing a download link, it's probably because your email account has blocked it due to unknown sender. Check your spam box. To avoid the problem, please add info@shopwiksten.com to your list of contacts before placing your order.  If you choose to create an account on our website, you'll also be able to download your purchases from your account page.

How does downloading work?
Your computer will need a pdf reading program, such as Adobe Reader, to open the file.  Click the download link, and the pdf file will automatically download to your computer. Check your computer's downloads file to locate it. If that doesn't work, try updating your browser, using a different browser, or checking to make sure there are no firewalls blocking downloads.

How many times can I download a pattern?
You have 5 download attempts, so please use them wisely.  Saving and backing up the files immediately is highly recommended.  Unfortunately due to the volume of orders, we're unable to reset download links.  If you run out of attempts, you'll need to place a new order.

Is it possible to download patterns to my iPhone or iPad?
Yes.  When downloading to these devices, you may choose to save the pattern in iBooks to access whenever you wish.

What is a test square and how can I make sure it prints at the right size?
When you download a Wiksten sewing pattern, the test square is located on one of the pages that contain the pattern pieces.  If the square measures 1"x1" when you print the pages, you'll know that the pattern pieces have printed at the correct size.  Please use an up-to-date version of Adobe Reader to open your pattern, as this will ensure best results. Print at 100% with no scaling. 


PRIVACY AND SECURITY
How secure are my personal details and payment information?
We never share your information or email address with anyone and do not store your payment information. Our online shop has the highest level of PCI DSS Certification, keeping your payments safe.